What types of clothing does deepthidesigner.com offer?
We offer a wide selection of premium ethnic wear including sarees, lehengas, salwar suits, kurtis, and ready-to-wear outfits—perfect for festive, casual, and special occasions.
Are your products true to size?
Yes, our garments follow standard Indian sizing. We recommend referring to the size chart available on each product page for the most accurate fit.
What if the size I ordered doesn’t fit?
If the size doesn't fit, you may request an exchange within 3 days of delivery. The product must be unused and in its original packaging with tags.
Are the product colors exactly as shown in pictures?
We try to display product colors as accurately as possible, but slight variations may occur due to lighting, photography, or screen resolution.
Are your products suitable for festive and casual occasions?
Absolutely! Our collections are designed to suit every mood—whether you’re attending a wedding, celebrating a festival, or dressing up for a casual day out.
Are your materials comfortable for Indian weather?
Yes, we use high-quality, breathable fabrics that are ideal for all Indian climates, offering both comfort and elegance.
Shipping & Delivery
How long will it take to receive my order?
Prepaid orders are usually dispatched the same day if placed before 3 PM. COD orders are processed within 1–2 business days. Delivery takes 3–5 working days based on your location.
Do you deliver across India?
Yes, we deliver PAN India to all serviceable pin codes.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or WhatsApp. You can use this link to monitor your shipment.
Is shipping free?
Yes, we offer free shipping on all orders across India, with no minimum purchase required.
Payments
What payment methods do you accept?
We accept all major Credit/Debit Cards, Net Banking, UPI, Wallets, and also provide Cash on Delivery (COD).
Is online payment secure on deepthidesigner.com?
Yes, we use SSL encryption and trusted payment gateways to ensure 100% secure transactions.
Why is COD not available for my order?
COD may not be available for certain pin codes or high-value orders due to delivery limitations or security concerns.
What happens if payment fails?
If your payment fails, you can retry using a different method. If the issue continues, please contact our support team for assistance.
Returns, Exchanges & Policies
Do you offer returns?
Yes, returns are accepted only for damaged or incorrect items. A return request must be made within 3 days of delivery along with an unboxing video.
What if I receive a damaged or incorrect item?
Please contact us immediately via email or WhatsApp with your Order ID and unboxing video. We’ll arrange for a quick resolution via return or exchange.
Who pays for return shipping in case of exchange?
A return shipping charge of ₹150 is applicable for exchanges. This includes pickup and re-delivery.
How do I request an exchange?
To request an exchange, reach out to us within 24 Hours of receiving the product via email or WhatsApp. Ensure the product is unused, unwashed, and in its original packaging.
